PRIVACY POLICY

Last updated: January 17, 2026

VOLTARA operates the website getvoltara.com and related online services to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. It does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information: contact information such as your name, billing address, shipping address, email address, and phone number; payment and financial information such as payment method, transaction details, and payment confirmation, noting that payment card information is processed securely by third-party payment processors; account information such as login credentials, preferences, and settings; order and transaction information including products viewed, added to cart, purchased, returned, or exchanged; communications you send to us, including customer support inquiries; device and technical information such as IP address, browser type, device identifiers, and network information; and usage information related to how you browse and interact with the Services.

SOURCES OF PERSONAL INFORMATION

We collect personal information directly from you when you place an order, create an account, contact us, or otherwise provide information. We also collect information automatically through your use of the Services, including through cookies and similar technologies. In addition, we may receive personal information from service providers who assist us in operating the Services, as well as from third parties and partners, where permitted by law.

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to provide, operate, and improve the Services; to process payments, fulfill orders, and arrange shipping; to manage your account and customer relationship; to process returns, exchanges, or refunds; to communicate with you regarding orders, updates, and customer support; to personalize your shopping experience and recommend products; to send marketing and promotional communications, which you may opt out of at any time; to detect, prevent, and investigate fraud or security issues; and to comply with legal obligations and enforce our policies.

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with Shopify and trusted service providers that help operate our business, such as payment processors, fulfillment partners, IT services, analytics providers, and customer support tools. We may also share information with marketing and advertising partners to display relevant advertisements, where permitted by law. Personal information may be disclosed when you direct or consent to the disclosure, with our affiliates or within our corporate structure, in connection with a business transaction such as a merger, sale, or restructuring, or to comply with legal obligations and protect our rights and the rights of our users.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve its platform. Information submitted through our store may be processed by Shopify and its partners, including in countries outside your own, for the purpose of providing and improving the Services.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate and improve the Services, analyze performance, and personalize content and advertising. You may manage cookie preferences through your browser settings. Depending on your location, you may have the right to opt out of certain data sharing or targeted advertising practices.

THIRD-PARTY LINKS

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third-party services, and we encourage you to review their privacy policies before providing any personal information.

CHILDREN’S PRIVACY

The Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can delete such information.

DATA SECURITY AND RETENTION

We take reasonable measures to protect your personal information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information; the right to object to or restrict certain processing activities; the right to data portability; and the right to opt out of targeted advertising or marketing communications. You may exercise these rights by contacting us. We may need to verify your identity before processing your request, as permitted by law.

If you are located in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored, and processed in countries outside your country of residence. Where required, we rely on recognized legal mechanisms, such as standard contractual clauses, to protect your personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise your rights, you may contact us at support@getvoltara.com.