Refund Policy
Return & Refund Policy
Last Updated: June 2026
At MENDEL MILANO, every piece is handcrafted with exceptional attention to detail using premium exotic leathers. We take great pride in the quality of our products and strive to ensure complete customer satisfaction.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be:
• Unused and in the same condition that you received it
• In its original packaging
• Free from damage, wear, stains, odors, or alterations
• Accompanied by proof of purchase
To initiate a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your package.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery and provide:
• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue
We will evaluate the situation and provide an appropriate solution, which may include a replacement, repair, store credit, or refund.
Custom & Handcrafted Products
As many MENDEL MILANO products are handcrafted specifically after an order is placed, certain custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.
Exchanges
The fastest way to obtain a different item is to return the original item (if eligible) and place a new order separately.
European Union 14-Day Cooling-Off Period
For customers located within the European Union, you have the right to cancel or return your order within 14 days of receipt without providing a reason.
Returned items must be:
• Unused
• In original condition
• In original packaging
This right may not apply to certain personalized or made-to-order products where permitted by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, please contact us:
MENDEL MILANO
Email: support@mendelmilano.com
Website: www.mendelmilano.com