Terms of Service

OVERVIEW

This website is operated by MENDEL MILANO. Throughout the site, the terms “we”, “us”, and “our” refer to MENDEL MILANO. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing a product from us, you engage in our service and agree to be bound by these Terms of Service.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services worldwide.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence.

You may not use our products or services for any unlawful purpose or violate any applicable laws while using our website.

Any violation of these Terms may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, products, services, or content without our express written permission.

SECTION 3 – PRODUCT INFORMATION

MENDEL MILANO specializes in handcrafted luxury goods made from premium exotic leathers, including genuine Nile crocodile leather and python leather.

Due to the natural characteristics of exotic leathers and the handcrafted nature of our products, each item is unique. Slight variations in color, texture, and pattern are natural and should not be considered defects.

Product images are provided for reference purposes. Actual products may vary slightly due to the uniqueness of natural materials and screen display settings.

SECTION 4 – PRICING AND PRODUCT AVAILABILITY

Prices are subject to change without notice.

We reserve the right to modify, discontinue, or limit any product at any time without prior notice.

All product descriptions and specifications are subject to change without notice.

SECTION 5 – MADE-TO-ORDER PRODUCTION

Many MENDEL MILANO products are handcrafted after payment has been received.

Production times may vary depending on the product and current demand.

Estimated production and delivery times are provided as guidelines and are not guaranteed.

SECTION 6 – ORDERS AND PAYMENT

We reserve the right to refuse or cancel any order at our sole discretion.

Customers agree to provide accurate billing, shipping, and payment information when placing an order.

If an order is cancelled due to incorrect information or suspected fraudulent activity, we may refuse future orders.

SECTION 7 – SHIPPING

Shipping times may vary depending on destination, customs procedures, and courier services.

For handcrafted products, production begins after payment confirmation.

Standard delivery time is typically 15–20 business days after production is completed.

Customers are responsible for any customs duties, import taxes, or local fees applicable in their country.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, graphics, product designs, and trademarks, is the property of MENDEL MILANO and may not be copied, reproduced, or distributed without written permission.

SECTION 9 – LIMITATION OF LIABILITY

MENDEL MILANO shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our total liability shall never exceed the amount paid by the customer for the purchased product.

SECTION 10 – GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where MENDEL MILANO operates.

SECTION 11 – CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on our website.

Continued use of the website following any changes constitutes acceptance of those changes.

SECTION 12 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

MENDEL MILANO

Email: support@mendelmilano.com

Website: www.mendelmilano.com